Privacy Policy – Acorns to Oaks Financial Services

Last Updated: 10-07-2025

Welcome to Acorns to Oaks Financial Services Ltd (“we,” “us,” or “our”). This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our financial services. By using our website or providing your information, you agree to the terms outlined in this policy.

Information We Collect

We may collect and process the following types of information when you interact with us:

Personal Information

  • Full name
  • Contact details (email address, phone number)
  • Home or business address
  • Date of birth
  • National Insurance number
  • Employment and income details
  • Financial history and credit-related information
  • Bank or payment details (for service transactions)

Technical Information

  • IP address
  • Browser type and version
  • Device identifiers and operating system
  • Website usage data and page interaction (non-cookie-based)
  • Service-Related Information Records of communications with you (e.g., email or phone)
  • Documentation provided for financial assessments
  • Consent and compliance records
  • Transaction and service history

Service-Related Information

  • Records of communications with you (e.g., email or phone)
  • Documentation provided for financial assessments
  • Consent and compliance records
  • Transaction and service history

How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide financial advice, assessments, and tailored services
  • To verify identity, perform affordability checks, and assess eligibility
  • To manage enquiries, appointments, and ongoing client support
  • To process transactions and service agreements
  • To comply with legal, financial, and regulatory requirements
  • To protect against fraud or financial crime
  • To communicate important updates, subject to your preferences

Legal Bases for Processing

We process personal data under the following lawful bases:

  • Consent: When you have provided clear permission for a specific use.
  • Contractual Necessity: When processing is required to deliver our services to you.
  • Legal Obligation: Where required to comply with financial regulations or statutory duties.
  • Legitimate Interests: To operate and improve our services, provided your rights are not overridden.

Data Sharing and Disclosure

We will never sell or rent your personal data. We may share it with trusted third parties where necessary and lawful:

  • Financial institutions (e.g., lenders or credit agencies) with your consent
  • Professional service providers (e.g., compliance, accounting, or IT support)
  • Legal or regulatory authorities (e.g., HMRC, FCA, or law enforcement) when required by law
  • Third-party platforms used to securely store or process data (e.g., CRM or accounting software)

All partners are subject to strict confidentiality and data security obligations.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss. These include:

  • Secure encrypted servers
  • Password-protected systems
  • Limited-access user controls
  • Staff training on data protection best practices

While we strive to ensure full protection, no system is entirely immune to risk. We encourage you to contact us if you suspect any security issues.

Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services
  • Comply with legal or regulatory retention requirements
  • Resolve disputes or enforce agreements

Typically, financial data is retained for up to 6 years, unless otherwise required.

Your Data Rights

You have the following rights under data protection laws:

  • Access: Request a copy of the data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Ask for deletion of your data where appropriate
  • Restriction: Limit how we use your data in certain situations
  • Portability: Request your data in a transferable format
  • Objection: Object to processing based on our legitimate interests or for direct marketing

To exercise your rights, please contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be published on our website, and the “Last Updated” date will be revised. We encourage you to review it regularly.

Contact Us

If you have questions about this privacy policy or would like to exercise your rights, please contact us:

Acorns to Oaks Financial Services Ltd
93 Church Street, Bilston, Wolverhampton
West Midlands, WV14 0BJ

Email: [email protected]

Phone: 01902 409414

Website: https://a2ofs.co.uk